eXtensi apps - Support Portal
  1. eXtensi apps - Support Portal
  2. General Support

General Support

If you have any questions or need assistance, our team is here to help. Submit your request and we’ll get back to you as soon as possible.

Licensing and billing questions

Choose this if you have questions about licensing or billing.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"d0b19b6f34da9badf6b90e666cbb0ec59f77d8d2_lout","branding":{"id":"7","key":"extensi","name":"General Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/77","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#173d61","headerLinkHoverBGColor":"#173d61","headerBadgeColor":"#173d61"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"eXtensi apps - Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":".","sharedPortalName":"eXtensi apps - Support Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#1f5181","helpCenterTitleColor":"#085f8e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d7a3dc1-d836-4796-9df7-d5d74ddeeeff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkN2EzZGMxLWQ4MzYtNDc5Ni05ZGY3LWQ1ZDc0ZGRlZWVmZiI6WyJyZWFkIl19LCJleHAiOjE3NTI1OTU5NzQsIm5iZiI6MTc1MjU5NTM3NH0.1uYbCyTpNfpV962soX0JNqevlMkLBpO96rCwIwqYmcg&client=c4bb300e-951d-466b-b256-a7f6bd35141d&height=300&mode=fit","bannerMediaApiFileId":"2d7a3dc1-d836-4796-9df7-d5d74ddeeeff","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1f5181","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"extensi","projectId":10201,"serviceDeskId":7,"name":"General Support","description":"<p>If you have any questions or need assistance, our team is here to help. Submit your request and we’ll get back to you as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"75","name":"Data Center migration","descriptionHtml":"<p>Request a 25% discount for a Server -&gt; DC app migration. Available for existing server app license holders only.</p>","callToAction":"Data Center migration","introHtml":"<p>Request a 25% discount for a Server -&gt; DC app migration. Available for existing server app license holders only.</p>","icon":11293,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11293","groups":[11],"key":""},{"id":"73","name":"Demo access","descriptionHtml":"","callToAction":"Demo access","introHtml":"<p>Try out apps on our demo server</p>","icon":10532,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"64","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10512,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10538,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[11],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10507,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[11],"key":""},{"id":"42","name":"Support request","descriptionHtml":"","callToAction":"Support request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10524,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[75,73,42,46,47,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edb4c945-a022-31d7-9216-ef512d77b749","appLinkName":"","appLinkUrl":"","spaceKey":"EP","spaceName":"Apps & support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EXTENSI","serviceDeskId":7,"kbLinkDomainURLs":["https://extensi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EXTENSI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1OTY1NzQsIm5iZiI6MTc1MjU5NTM3NH0.l-5UHhUhf0AtAczody6WCtPZfv8rjZgcRMDLApQcrq4","targetCollection":"upload-project-10201","endpointUrl":"https://api.media.atlassian.com","clientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":64,"projectId":10201,"issueType":{"id":"10101","name":"Purchase"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10512,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/64","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/64","calendarParams":{"firstDay":0,"date":"2025-07-15T17:02:54+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edb4c945-a022-31d7-9216-ef512d77b749","appLinkName":"","appLinkUrl":"","spaceKey":"EP","spaceName":"Apps & support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EXTENSI","serviceDeskId":7,"kbLinkDomainURLs":["https://extensi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1OTY1NzQsIm5iZiI6MTc1MjU5NTM3NH0.l-5UHhUhf0AtAczody6WCtPZfv8rjZgcRMDLApQcrq4","targetCollection":"upload-project-10201","endpointUrl":"https://api.media.atlassian.com","clientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=extensi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d0b19b6f34da9badf6b90e666cbb0ec59f77d8d2_lout","baseUrl":"https://extensi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://extensi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9239c86c63a845eda939c17d24a353d3","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}