eXtensi apps - Support Portal
  1. eXtensi apps - Support Portal
  2. General Support

Licensing and billing questions

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"a99e7746542d7ddfc4cbccd4fe4b103a5353cedb_lout","branding":{"id":"7","key":"extensi","name":"General Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/77","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#173d61","headerLinkHoverBGColor":"#173d61","headerBadgeColor":"#173d61"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"eXtensi apps - Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":".","sharedPortalName":"eXtensi apps - Support Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#1f5181","helpCenterTitleColor":"#085f8e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d7a3dc1-d836-4796-9df7-d5d74ddeeeff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkN2EzZGMxLWQ4MzYtNDc5Ni05ZGY3LWQ1ZDc0ZGRlZWVmZiI6WyJyZWFkIl19LCJleHAiOjE3NjMwODU0MTEsIm5iZiI6MTc2MzA4NDgxMX0.sxqA20GWWQFj48K3GbWZoaoWAT69-T0XXnWPEva7TAc&client=c4bb300e-951d-466b-b256-a7f6bd35141d&height=300&mode=fit","bannerMediaApiFileId":"2d7a3dc1-d836-4796-9df7-d5d74ddeeeff","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1f5181","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"extensi","projectId":10201,"serviceDeskId":7,"name":"General Support","description":"<p>If you have any questions or need assistance, our team is here to help. Submit your request and we’ll get back to you as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"75","name":"Data Center migration","descriptionHtml":"<p>Request a 25% discount for a Server -&gt; DC app migration. Available for existing server app license holders only.</p>","callToAction":"Data Center migration","introHtml":"<p>Request a 25% discount for a Server -&gt; DC app migration. Available for existing server app license holders only.</p>","icon":11293,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11293","groups":[11],"key":""},{"id":"73","name":"Demo access","descriptionHtml":"","callToAction":"Demo access","introHtml":"<p>Try out apps on our demo server</p>","icon":10532,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"64","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10512,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10538,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[11],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10507,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[11],"key":""},{"id":"42","name":"Support request","descriptionHtml":"","callToAction":"Support request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10524,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[75,73,42,46,47,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edb4c945-a022-31d7-9216-ef512d77b749","appLinkName":"","appLinkUrl":"","spaceKey":"EP","spaceName":"Apps & support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EXTENSI","serviceDeskId":7,"kbLinkDomainURLs":["https://extensi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EXTENSI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMwODYwMTEsIm5iZiI6MTc2MzA4NDgxMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.6PG4HQuLEaSuh0VEz_e2SPRIO2L0317HL5QNBFS9GS8","targetCollection":"upload-project-10201","endpointUrl":"https://api.media.atlassian.com","clientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":64,"projectId":10201,"issueType":{"id":"10101","name":"Purchase"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10512,"iconUrl":"https://extensi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/64","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/64","calendarParams":{"firstDay":0,"date":"2025-11-14T01:46:51+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"edb4c945-a022-31d7-9216-ef512d77b749","appLinkName":"","appLinkUrl":"","spaceKey":"EP","spaceName":"Apps & support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EXTENSI","serviceDeskId":7,"kbLinkDomainURLs":["https://extensi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGJiMzAwZS05NTFkLTQ2NmItYjI1Ni1hN2Y2YmQzNTE0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMwODYwMTEsIm5iZiI6MTc2MzA4NDgxMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.6PG4HQuLEaSuh0VEz_e2SPRIO2L0317HL5QNBFS9GS8","targetCollection":"upload-project-10201","endpointUrl":"https://api.media.atlassian.com","clientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=extensi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a99e7746542d7ddfc4cbccd4fe4b103a5353cedb_lout","baseUrl":"https://extensi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://extensi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c4bb300e-951d-466b-b256-a7f6bd35141d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"53e43409dfda41db8bae414154c26946","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://extensi.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}